Privacy Notice and Terms and Conditions

This privacy notice discloses the privacy practices for (www.solomondesignsolutions.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Delivery Time Frames

Delivery times can vary based on what you order and where it is being delivered to. If you have questions about the availability of any product or need an estimate for delivery, please call our Sales department at 830-632-2175.

Once an order is processed, we will call and give you an approximate delivery time frame. In stock items are usually delivered within 1-4 weeks from when the order was placed. Delivery time frames are an estimate – actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. Solomon Design Solutions is unable to offer compensation for deliveries that do not occur exactly as scheduled.

Cancellation Policy

To cancel an order, a customer must email Solomon Design Solutions at info@solomondesignsolutions.com. Please send us a cancellation request via email. Requests for cancellation are not complete until they are confirmed by Solomon Design Solutions.

Orders may be canceled for any reason within 1 business day without incurring any restocking fees or delivery costs. Any cancellation of an order after this initial period will need to follow the Cancellation Policy procedure described below.

Solomon Design Solutions makes every effort to deliver orders to our customers as quickly as possible unless a customer requests an order to be held for a period of time. Once an order is assigned a trip or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 20% cancellation fee. There are high costs moving furniture across the country, and by having this policy we are able to keep our costs low and pass significant savings to our customers.

Solomon Design Solutions’ Free Shipping offer is based on the customer keeping the order. Customers canceling their order are required to pay the original and return shipping costs even if the order qualified for Free Shipping. All shipping charges are non-refundable. All associated cancellation fees will be deducted from your refund.

Return Policy

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 5 days of delivery. Returned items must be new and in unused condition. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer eligible for return.

To return items for a refund, please contact us via email for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address.

  1. Customer must e-mail Solomon Design Solutions a request for a Return Authorization Number within five (5) calendar days from receiving delivery.
  2. Returned items must be received by Solomon Design Solutions within twenty (20) days from the date the return authorization is issued.
  3. Solomon Design Solutions will calculate and provide to you in writing or email, applicable restocking fees, and actual delivery charges. A Return Authorization Number will not be issued until Solomon Design Solutions receives written acceptance from a customer of all return fees via email or fax.
  4. Refunds, if applicable, will not be issued until item(s) are inspected by Solomon Design Solutions, manufacturer or an authorized 3rd party agent of Solomon Design Solutions.

Full Refunds May Not Be Issued If:

  1. The item(s) is determined by Solomon Design Solutions or the manufacturer to have been used or damaged by a customer.
  2. If the item(s) was returned C.O.D. If the item(s) is not returned in its original packaging or equivalent.
  3. If the item(s) does not have a Return Authorization Number affixed to the outside of the package.
  4. If the item(s) are returned with damage and cause of damage is determined to be a result of shipper’s mishandling.

Inspecting Freight:

Ownership of the furniture transfers to the dealer/customer when it is loaded on the carrier’s vehicle, and therefore, the customers must inspect closely the furniture immediately upon arrival.  If there is any visible damage to cartons and/or damage to the furniture:

  • Note this on the Bill of Lading before signing
  • Call Office Star immediately
  • Retain the damaged product and cartons as received
  • You will be asked to provide PO or Invoice number, description of the problem and digital photos.
  • Damages must be reported to Office Star Products within 48 hours of delivery.

Concealed Damage:

All cartons must be opened to inspect the furniture inside upon receipt.  Any damage found within the cartons, or “concealed damage”:

  • Retain all product and cartons as is
  • You will be asked to provide PO or Invoice number, description of the problem and digital photos
  • Note:  Concealed damage claims must be made to Office Star within 7 business days
  • Concealed damage must be reported to Office Star Products within 48 hours of delivery.

 

Photos Recommended

It is recommended that you keep a digital camera so you can take pictures of any damage – exterior or concealed – to document the problem and streamline communication.  Photos can be taken at a medium or modest resolution – the purpose is to allow fast, efficient communication of any problems or questions that occur.

Limitation of Liability

IN NO EVENT SHALL SOLOMON DESIGN SOLUTIONS BE LIABLE FOR DAMAGES OF ANY KIND WHETHER DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS SITE.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF SOLOMON DESIGN SOLUTIONS (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) ARISING OUT OF OR RELATING TO THE USE OF THE SOLOMON DESIGN SOLUTIONS’ SITE EXCEED $5.00 OR THE COMPENSATION YOU PAID SOLOMON DESIGN SOLUTIONS, WHICHEVER IS LESS.

Termination

Notwithstanding any of these terms and conditions, Solomon Design Solutions reserves the right, without notice and in its sole discretion, to terminate your license to use the Site, and to block or prevent future access to and use of the Site.

Warranty

All warranties are provided by the original manufacturer, Solomon Design Solutions does not handle warranties directly. To process or claim a warranty contact the manufacturer directly and process according to their policy.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 830-632-2175 or info@solomondesignsolutions.com.

Privacy Policy – Terms and Conditions